Returns & Exchanges

Need to make a return? No problem!

We are committed to 100% satisfaction! You can return most items for any reason within 30 days of purchase.

To make a return, email service@asimal.com (or use the form below) with your order number to receive a return authorization (RA) number and instructions.

1. If the item is defective or damaged during shipping, you must notify us within 5 days of delivery, and we will cover all costs related to the return, replacement, or exchange. Otherwise, you handle return shipping through the carrier of your choice.

2. Once you are issued an RA number, returned items must be received within 15 days, unopened, in original packaging, and in salable condition to receive credit.

3. Restocking fees (15-30%) are only charged on manufacturer direct items (e.g. rugs, cribs, die cutting items, etc.), on orders that received free shipping, and/or when we incur costs because our return policy isn't followed.

4. Shipping charges are non-refundable.

5. Non-tangible, digital, clearance, and discontinued items may not be returned.